At the Real Estate Board of Greater Vancouver (REBGV), we work hard, have fun, and our building has the best view in the city!

We've won national quality awards for customer service and innovation.  We're an innovative, quality-driven association with approximately 14,000 REALTOR® members. Our commitment is to provide members with the services and tools they need to serve their clients and the real estate needs of their communities. 

We promote life-long learning and believe in the value of sharing knowledge with colleagues, members, and others who may benefit from what we learn.

We have two positions available.

The Help Desk Specialist provides computer support for REALTORS® regarding the major computer software systems provided by the Board.  Responding primarily to telephone and occasional walk-in inquiries, the Help Desk Specialist provides excellent customer service by offering timely and effective responses to REALTOR’S® questions and concerns. Training on the supported systems is provided.

Job responsibilities

• Assist our members by troubleshooting Paragon, WEBforms™ and other REBGV software related problems via queue-based phone support system.
•  Provide instruction or assistance to members using the computers in the member service area.
• Troubleshoot and fix software problems for members and act as a resource for members needing assistance in buying a computer or software.
• Record, track, and follow up on software issues with vendors and members.
• Provide internal support for staff on hardware and software problems, assist the network administrator when required.
• Actively participate in achieving the highest level of customer service through the REBGV’s ongoing quality program.
• Work on program-related projects when time permits.
• Test software applications in development.

Requirements

• Post-secondary certification in computer applications and support (BCIT or VCC IT Specialist Program) or equivalent combination of education and experience.
• Excellent English verbal communication skills.
• Tactful with excellent customer service skills.
• Strong problem-solving skills.
• Excellent interpersonal skills.
• Ability to multi-task while maintaining attention to detail.
• Comfortable in a fast-paced environment.
• Detail oriented and reliable.

Apply

Please forward your resume and covering letter to mstannard@rebgv.org.

While we thank all candidates for your interest in this position, we'll only contact those candidates selected for an interview.

Reporting to the Assistant Manager, Member Services and MLS, you're responsible for providing full customer service and support to members and staff with regards to membership, professional development program registration, event ticketing, and lockbox system and retail sales through the front member service counter. Your primary contact with customers will be over the telephone. However, you will also be conversing with customers face-to-face occasionally, and through email. This position is located in our office in Vancouver, so you'll need to live here or within travelling distance.

Qualifications

• You're enthusiastic and committed to excellent customer service.
• You enjoy working with people over the telephone, solving customers’ problems, and working in a team atmosphere.

Requirements

• Minimum two years experience working in a customer service environment.
• Proficiency with Microsoft Office programs - Word, Excel and Outlook.
• Excellent command of the English language, both verbal and written, and be clear, concise, and easy to understand.
• Real estate experience is an asset though not required.

Apply

Please forward your resume and covering letter to mstannard@rebgv.org.

While we thank all candidates for your interest in this position, we'll only contact those candidates selected for an interview.